If the item you received is not the item you ordered or it is defective or damaged, we will gladly take back the item and credit you the merchandise price, sales and shipping and handling costs. We will make every effort to replace it with the correct item.
If for any reason you are not completely satisfied with your purchase, you can return the new and unused item within 7 days of your purchase for a full refund, less shipping and handling. We cannot accept a return of products that have been visibly used. If you would like to exchange for another item in the same price class we will gladly do so, return and redelivery shipping costs are the customers responsibility however.
To make a return, please take the following steps:
(1)
Send the item back in the original packaging. If that is not possible, please wrap the item in bubble wrap or sufficient tissue paper and place in a small box. The item must be securely wrapped inside the box during transport.
(2)
Include a copy of the receipt. If that is not possible, include the your name, shipping address, phone number, email, and reason for the return.
(3)
Packages must be returned prepaid- we do not accept COD packages. Shipping charges will be refunded if we sent the wrong item, or if the item we sent was defective or damaged. All refunds will be applied to the credit card used for the original purchase. You should allow one to two billing cycles for the credit to appear on your statement.
• Items on sale and custom orders
cannot be returned.
Send all returns and exchanges to:
Red Door Swingin’
reddoorswingin@gmail.com
303/775-9545 thank you !
